How Accton Insight Hub streamlined analytics for a UK City Council

Situation
‍Implementation of a new BI tool by an external consultancy. Reports are both used internally and shared with external organisations and users.

‍Challenges
Access to reports is too complicated for non-trained users
Lack of visibility of available analytics because of internal permissions
Difficult to understand reports without business definitions and context
No clear way to support BI tool without external support team

Implement a shared portal for all analytics users, that will give them quick and easy access to all reports and dashboards. The portal should contain the full list of existing reports and their descriptions, so that any user can easily understand what metrics and calculations are used and how to interpret the dashboards. All technical documentation should be saved as business requirements document to save knowledge and maintain the system through internal resources going forward. The ability to share with external users is required.

All business requirements for new reports were gathered, shared and maintained through Accton Insight Hub from the very beginning of the development process. After the BI team was ready with the final dashboards, they were all completely described. The users got access to their personalised workspaces. The administrator has the power to customise special access to open data dashboards for external teams - this way external parties do not have to go through login/registration process every time. The lack of context stopped being a problem as any user now has a detailed description for every report, which makes it much easier to understand even when background calculations are very complex.

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